SaySo™ by Hoxton AI helps gyms hear what members really think
SaySo™ is transforming how gyms and fitness clubs listen to their members. Developed by HoxtonAi, the voice-feedback platform captures real, spoken insights from people as they experience your facilities – turning them into instant, actionable intelligence.
Members simply speak into a tablet or kiosk, or scan a QR code to use their own phone – giving feedback in their own words, at their own pace. There’s no typing, no barriers, and no delay, making responses faster, more natural, and more inclusive.
SaySo’s AI automatically transcribes, analyses, and summarises every comment in real time - surfacing key themes, sentiment, and emerging trends. It goes further than traditional keyword alerts, recognising broader patterns – for example, when members mention cleanliness, equipment maintenance, or class variety – and notifies managers instantly so they can act fast.
Early adopters have found SaySo™ invaluable for understanding how members feel about classes, facilities, and service – providing richer, more emotional feedback than surveys ever could.
“This has been a straightforward and engaging way for visitors to share valuable insights and feedback – often with surprising and encouraging results. It’s proved incredibly useful for Board communications, project planning, and even supporting our case for planning permission.”
SaySo™ can be deployed in minutes using existing tablets, kiosks, or QR codes, with instant access to results through a secure online dashboard.
Developed by HoxtonAi, whose AI-powered visitor and occupancy systems are already trusted by hundreds of venues worldwide, SaySo™ brings the same ease of adoption and operational impact to member feedback.
Early partners can join as Founder Users, receiving free access until March 2026 and 50% off premium features for 12 months thereafter.
Learn more about SaySo™ and how it’s helping gyms capture real voices and real feedback in real time at hoxton.ai/sayso